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Rug Returns Policy
We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If for any reason, you are not completely satisfied with your rug, you may return it within 30 days and we will issue a full refund. In order to return the rug, please use the packaging you received it in and ensure it is re-sealed.
Return to Store
You can return your rug to our store in Douglas, free of charge. We are open Monday to Saturday from 10am to 5:30pm. Please bring your receipt or proof of purchase along with you for a full refund.
If you cannot get to our store yourself, we can arrange for a courier to collect your rug and return it to us. The cost of this courier collection is covered by the customer and will depend on the size and weight of your rug. Simply fill in our Returns Form and we will organise a collection for you.
Alternatively, you can organise the return of the rug yourself to Rugs.ie, Unit 106, St Patrick's Woollen Mills, Douglas, Cork, Ireland, T12 XN73. We ask you to please still fill in our Returns Form if you are arranging postage yourself so that we know to expect & process your return.
Delivery of your rug must be accepted in order to arrange a return. Failure to accept the delivery of your rug will result in a €50 charge. In order for us to apply a refund to your account, the rug must be returned to us as new. Please make sure the rug is rewrapped in the original packaging and completely sealed. If the original packaging is damaged or there are tears, please double wrap the rug in refuse sacks or any spare plastic you have to hand. We will not be able to issue a refund if the rug is damaged in transit due to it being unwrapped or partially wrapped.
Custom Goods Return Policy
We cannot offer returns of any kind on any custom made or made to measure rugs. Non-refundable items include anything made in a custom size, colour or design. If you are unsure of your rug, please contact us before placing a custom order and we will assist you as much as we can in making sure you are choosing the right piece for your space.