Shipping & Delivery

Yes, we offer free delivery throughout the UK and deliver to many countries worldwide.

Delivery costs are calculated at checkout.

We offer free delivery on all orders throughout Ireland and the UK.

International delivery charges vary and are applied at checkout. 

Delivery within Ireland

We aim to get your rug to you as quickly as possible. Estimated despatch times are displayed on each product page.

You'll receive tracking information prior to delivery. If you need a rug quickly, make sure to shop from our Next Day Delivery collection.

International Delivery

Delivery times may vary by country for international orders. Please contact us at shop@rugs.ie or 0214898000 for an estimated delivery date. 

Preorder Delivery 

If your rug is on pre-order, not to worry, we will contact you directly to advise you on the re-stock date and lead time. If you'd like to know the approximate lead time of an item before placing your order please don't hesitate to contact us at shop@rugs.ie or call us on 0214898000. 

Made-to-Measure Rug Delivery

Custom-size rugs are made to measure upon order therefore delivery timelines are longer as this rug is being produced especially for you. Lead times vary slightly depending on the brand and are outlined here.

We are an Irish-owned and operated company, therefore no customs charges will apply unless you are ordering from outside of the EU.

We also deliver all UK orders with tax and duties paid.

Returns & Exchanges

We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If for any reason, you are not completely satisfied with your rug, you may return it within 30 days and we will issue a full refund. In order to return the rug, please use the packaging you received it in and ensure it is re-sealed. 

You can read our complete returns policy here.

Return to Store

You can return your rug to our store in Douglas, free of charge. We are open Monday to Saturday from 10am to 5:30pm. Please bring your receipt or proof of purchase along with you for a full refund.

Courier Collection

If you cannot get to our store yourself, we can arrange for a courier to collect your rug and return it to us. The cost of this courier collection is €20 and is covered by the customer. Simply fill in our Returns Form and we will organise a collection for you.

Alternatively, you can organise the return of the rug yourself to Rugs.ie, Unit 106, St Patrick's Woollen Mills, Douglas, Cork, Ireland, T12 XN73. We ask you to please still fill in our Return Form if you are arranging postage yourself so that we know to expect & process your return.  

In order for us to apply a refund to your account, the rug must be returned to us as new. Please make sure the rug is rewrapped in the original packaging and completely sealed. If the original packaging is damaged or there are tears, please double wrap the rug in refuse sacks or any spare plastic you have to hand. We will not be able to issue a refund if the rug is damaged in transit due to it being unwrapped or partially wrapped.

Non-Returnable Items

We cannot offer returns of any kind on any custom made or made to measure rugs. Non-refundable items include anything made in a custom size, colour or design. If you are unsure of your rug, please contact us before placing a custom order and we will assist you as much as we can in making sure you are choosing the right piece for your space.

Please note that we do not offer refunds on underlay once it has been opened.

Refund Process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

We offer free exchanges only on orders within Ireland. If you'd like to exchange your rug please contact us.

Please note that you have 30 days to exchange a rug.

Order Queries

As soon as your order is shipped, you will receive an email with tracking information. This will include a tracking number and a link to the tracking page.

Tracking information may not be immediately available after your order is placed. If you don't see any updates right away please check back at a later point. 

Lost packages

We aim to ensure your order reaches you in perfect condition. However, if your order is lost during transit or you're unsure where your order is, please contact our customer support team at shop@rugs.ie or 0214898000. 

Damaged packages

In the unlikely event of receiving a damaged or faulty rug please send a photo of the rug to shop@rugs.ie and our customer service team be in touch to organise a replacement or issue a refund. Please note that we will also arrange for the damaged rug to be collected from you at your earliest convenience. 

Rug Advice

We're always happy to help you find the perfect rug for your home. Our expert team are available to select personalised recommendations for your space, based on your style and needs.

Online Consultations

Simply fill out our design consultation form to help us get a better idea of what you are looking for and upload photos of your room or inspiration.

In Store Consultations

We offer in store consultations at our showroom in Douglas, Cork - no appointment required! We'd recommend bringing along a few pictures of your space as well as any fabric samples you have on hand.

*Please note this is a free service and there is no obligation to purchase.

A well-chosen rug can help transform a room, instantly creating a warm, cosy atmosphere.

We've put together a comprehensive, room by room guide here to help you select the optimal size rug for your space.

A well maintained rug can continue to refresh your interior for years to come. We've compiled a care guide here with all of our top tips.