Delivery to the UK & Ireland

Deliveries within the Republic of Ireland and to the UK usually take 4-7 working days. However, on the rare occasion that your rug is out of stock, please allow a maximum of  4-6 weeks for delivery. This will be visible on the product page before you order along with an estimated delivery wait time. Delivery is free on all products within these regions. We endeavour to ship all of our orders by the quickest route and will send a tracking number for each order once it becomes available.

International Delivery

International deliveries usually take 7-10 working days. However, on the rare occasion that your rug is out of stock, please allow a maximum of  4-6 weeks for delivery. Delivery is charged at the standard UPS daily rate on all international deliveries. Please note that this will be visible on checkout. We endeavour to ship all of our orders by the quickest route and will send a tracking number for each order once it becomes available.

Made to Measure Rug Delivery

Custom size rugs are made to measure on order. Delivery timelines are longer as this rug is being produced for you. Timelines vary slightly depending on the brand and production. Please find details by brand below:

 

Brand

Estimate Production & Delivery Time

Brink & Campman

12 Weeks Production & 1 week delivery

Tisca

5 Weeks Production & 1 week delivery

Asiatic

12 Weeks Production & 1 week delivery

Harlequin

12 Weeks Production & 1 week delivery

Sanderson

12 Weeks Production & 1 week delivery

Morris & Co

12 Weeks Production & 1 week delivery

Bluebellgray

12 Weeks Production & 1 week delivery

Scion

12 Weeks Production & 1 week delivery

Wedgwood

12 Weeks Production & 1 week delivery

Ted Baker

12 Weeks Production & 1 week delivery

Rug Returns Policy

We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If, for any reason, you are not completely satisfied with your rug, you may return it within 14 days and we will issue a full refund. In order to return the rug, please use the packaging you received it in and ensure it is re-sealed. You can contact us on +353 (0)21-4898000 or help@rugs.ie to arrange collection. Alternatively you can organise the return of the rug yourself to Rugs.ie, Unit 106, St Patricks Woollen Mills, Douglas, Cork, Ireland, T12 XN73. Refunds are issued after the rug is received unused and in a merchantable condition. If the rug collection is arrange by Rugs.ie, the cost of return is to be covered by the customer.

Custom Goods Return Policy

We cannot offer returns of any kind on any custom made or made to measure rugs. Non refundable items include anything made in a custom size, colour or design. If you are unsure of your rug, please contact us before placing a custom order and we will assist you as much as we can in making sure you are choosing the right piece for your space.